The Carlyle Group Sells Hispanic Teleservices Corporation to Teleperformance

Mexico City – Global private equity firm The Carlyle Group today announced that it has sold portfolio company Hispanic Teleservices Corporation to Teleperformance [ROCH: Paris Stock Exchange]. HTC provides customized bilingual call center services to companies serving their Hispanic customers in the U.S. The transaction is the first exit by the Mexico buyout team and closed on November 16, 2007. Financial terms were not disclosed.

Joaquín Avila, Managing Director and Head of Carlyle’s Mexico buyout team, said, “We are pleased that Carlyle’s first completed investment in Mexico is a success for our limited partners. In the past two years, HTC has matured and expanded by offering new services, reshaping the sales force and increasing revenue and employment. The HTC team led by CEO Alberto Fernandez has done a fantastic job and we will miss working with them. The realization of our investment in HTC proves the value added that a local private equity firm with global reach combined with an outstanding management can give to its portfolio companies. HTC was created only eight years ago, and today it has more than 2,000 workstations and is now part of a multinational corporation.”

Alberto Fernandez, Hispanic Teleservices Corporation Chief Executive Officer and Founder said, “Carlyle has been an excellent partner and we have benefited greatly from their industry expertise and their global network. Our customers should rest assured that our high levels of service and quality will continue as we enter this new partnership with Teleperformance.”

Daniel Julien and Jacques Berrebi, respectively Chief Executive Officer and Chairman of Teleperformance Group Inc., jointly commented: “We believe that Hispanic Teleservices has a management team made of great professionals with strong ethical values and we are happy to welcome them as active members of the Teleperformance family. They are a perfect match with our existing operations in Mexico. These two teams have known and respected each other for a long time, and together, we have the strongest will and commitment to take full advantage of our mutual best practices. Jesus Rodriguez, the President of Teleperformance Mexico, and Alejandro Jaime, the COO of Hispanic Teleservices are going to drive a seamless and consistent integration. This is a great addition that reinforces the leadership of Teleperformance. From now on, Teleperformance USA and Teleperformance Mexico are acting as one single integrated company serving the U.S. English and bilingual market with more than 26,000 full-time employees.”

The Carlyle Group acquired Hispanic Teleservices Corporation in December 2005 through its Mexico investment fund, Carlyle Mexico Partners, a $134 million buyout fund.

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Hispanic Teleservices Corp.
Hispanic Teleservices Corporation (HTC) is a specialized provider of outsourced contact center services for companies serving the US Hispanic market. HTC helps clients grow their Hispanic market share by offering a solution that integrates scalable inbound bilingual contact center services with specialized professional services. Visit www.htc.to for additional information.

Teleperformance
Teleperformance (Euronext: FR 0000051807), the world’s co-leading provider of outsourced CRM and contact center services, operates under various brands, such as Teleperformance for customer acquisition, customer service and customer growth programs, as well as TechCity Solutions and Cash Performance respectively specializing in technical support and debt collection. In 2006, the Teleperformance Group achieved €1,385 million revenues (US$1,824 million – exchange rate at December 31, 2006: €1 = US$ 1.317).
On August 31, 2007 the Teleperformance management team revised upwards its annual objectives for the revenues 2007 at around €1,590 million, increasing by +14% (US$2,150 million at: €1 = US$ 1.35).

The Group operates nearly 62,000 computerized workstations, with more than 70,000 employees (Full-Time Equivalents) across 293 contact centers in 45 countries and conducts programs in more than 60 different languages and dialects on behalf of major international companies operating in various industries. For more information, visit: www.teleperformance.com.

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